Not what you expected? It's okay - we can help.

If you have a merchandise receipt or packing slip and are within 180 days of purchase, we will refund the full purchase price to your original form of payment, with a few exceptions listed below.

For returns without a merchandise receipt or packing slip, or after 180 days from purchase, we will refund the lowest sale price offered in the last 60 days. The refund will be credited to your Belk Rewards Credit Card or a Belk Gift Card.

Fine jewelry, mattress and rug returns will be accepted within 90 days of purchase with a receipt or packing slip. Refunds are not offered for these specific items if returned after 90 days from purchase.

Special occasion dresses may be returned with receipt within 45 days of purchase. Dresses must be in original condition, with all tags attached.

We are unable to accept returns in store for the following products:

1. Area Rugs (with one side 5-ft. or larger)
2. Wall Art, Mirrors, Clocks or Picture Frames (30-inches or larger)
3. Furniture
4. Food or Candy
5. Baby Gear
6. Christmas Trees (10-ft. or larger or out of original box)
7. Mattresses
8. Lamps & Lighting
9. What Goes Around Comes Around items are final sale. Although we try to select only the best vintage products, your What Goes Around Comes Around item may have irregularities and imperfections due to normal wear and tear. There are no returns or exchanges on your purchase in-store and online.

Please call Customer Service at 1-866-235-5443 to arrange pick-up of such items.

If your purchase was made in a Belk store, please bring the item(s) and your merchandise receipt to a store near you. If you do not live near a store, please call Customer Service at 1-866-235-5443.

If your purchase was made online, it is possible to return item(s) to your nearest Belk store, with the exception of a few unique items (Return policy exceptions above). Please bring in the item(s) along with your packing slip.

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To return item(s) purchased online by mail, please follow the three steps below:

• Step 1: On your packing slip, please indicate the appropriate reason for your return beside the item description.
• Step 2: Securely package the slip, your item and appropriate packing materials.* ^*
• Step 3: Please send your Belk.com return to:

We strongly recommend that you ship your package via Fedex or USPS insured services, so your shipment may be tracked to its final destination

Belk will refund shipping and handling costs for returns only if: 1) your return contains defective merchandise or merchandise that was damaged during the initial shipping process; or 2) belk.com fulfillment is at fault due to shipping and/or handling error(s).

^*Belk cannot accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.

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Refunds